Black Friday Frequently Asked Questions

 

What are the dates of the Black Friday sale?
Black Friday pricing will be active for all consultants and Q Club members at 8:00 am MST on Tuesday, November 22 and for all customers at 8:00 am on Wednesday, November 23. The sale will end on Monday, November 28 at 11:59 pm MST.

 

When will I know the sale items and prices?
The Black Friday flyer and Black Friday picker page with all the sale prices will be released to consultants on Tuesday, November 15. Please be aware that though the picker page will show the sale prices starting November 15, those prices will NOT be active until the sale begins. Items added to the cart from that page will still show as their normal price until the sale is live.
 

Why is there only one sale price for Black Friday items? Do all customers receive that price?
Yes, all customers will receive Black Friday pricing during the sale. This means that your customers can shop on your website and still receive the lowest price!

 

During the sale, can sale items be put in the Q?
Sale items may be added to Q shipments. However, you will only get sale pricing on the items if your Q processes during the sale period. In addition, this sale is while supplies last, so please remember to process your Q as soon as possible to ensure availability. Items will be removed from your Q shipment when they go out of stock if the shipment is not locked. Watch the shipments panel tutorial to learn how to manage your shipment.

 

How long will it take for Black Friday orders to be shipped?
Because of the high volume of orders during this sale, it may take 10-14 business days for orders to be shipped.

 

The Black Friday sale is “while supplies last.” What does this mean?
This means that all sale products may not necessarily be available throughout the duration of the sale. Products will be available at sale price until inventory is depleted. If products sell out during the sale, they will be marked as Out of Stock on the website and will not be available to add to orders or to the Q.

 

What emails are being sent to customers during the sale?
We will send an email to customers on Monday, Nov. 21, announcing the sale. We will also send an email as soon as Black Friday pricing is active, and will continue to send an email each day of the sale until it ends. These emails will be sent only to Home Party customers who have opted in to receive newsletters from us. These emails will also be available in our Email Promotions tool so that you can send them to customers who have not subscribed to corporate emails but would like to receive emails about the sale. Learn more about corporate newsletters on our Email FAQ

 

How do I shop during the sale?
The Black Friday picker page will include all items that are on sale. This page displays all the product categories in a bar on the top of the page. You can click on any category to display all discounted items in that category or scroll to see all items. You can view items by can size, servings size, retail price or party price. Enter the quantity of each item you’d like to purchase in the Quantity column next to the product. Once you have finished selecting products you would like to purchase, go to your cart and proceed to check out.

 

Can I fill my shopping cart before the sale and simply check out during the sale?
Yes, if you wish you may use the Black Friday picker page to fill your cart with the sale items before the sale is active. Please be aware that the items in your shopping cart will not display at the correct sale price until the sale is active. Once the sale is active, you can refresh your cart to see the sale prices for the items you selected, and continue checkout normally. Make sure you are refreshing the page at the top of your browser, instead of clearing your cart.

 

Will there be November and  December specials?
We will still be offering November and December monthly specials. November monthly specials will already be priced at a Black Friday discount, and will be available during the full month of November.

 

Who do I contact if issues come up during the sale?
Customer service will be available through phone (877-743-5373), email (support@thrivelife.com), live chat (available at the bottom of any page on the website, as well as at the bottom right corner of the My Office website), and Facebook.

Customer Service will be closed on Thursday, November 24 for Thanksgiving, and will be open during normal work hours on Friday.

Additional Customer Service Hours:

    Saturday, Nov. 26th via phone, chat and showroom from 9am to 1pm
    Monday, Nov. 28 via phone from 9am-8pm, showroom from 9am to 6pm and live chat and email will be available until 11:59pm.

If you have an issue outside of work hours, please email us and we will respond to you as soon as possible. All issues we receive by email during the sale period will be resolved with sale pricing honored. All hours in MST.